FAQs

  • We take great care in packaging each art print, ensuring it is well-protected during transit. Each print is placed in a protective sleeve or tube to prevent any damage. In the rare event that your order arrives damaged, please contact us immediately so we can assist you.

  • At the moment, we offer standard sizing options for our art prints. However, please feel free to reach out to us, and we'll do our best to accommodate your specific needs.

  • To ensure the longevity of your art prints, it's best to frame them with UV-protective glass and avoid exposing them to direct sunlight or moisture. Regular dusting or gentle cleaning with a soft cloth is recommended. For detailed how to care guidelines please read our blog post A Quick Guide to Caring for Your Art Prints

  • We want you to be completely satisfied with your purchase. If you have any issues with your order, please reach out to us, and we'll work to resolve the issue promptly. Please click here for the full policy. 

  • Yes, we offer international shipping for our art prints. Please note that shipping times may vary depending on the destination.

  • Currently, our art prints are exclusively available through our online store. We strive to provide a seamless and convenient shopping experience for our customers.

  • Once your order has been shipped, you will receive a confirmation email containing a tracking link. This link will allow you to monitor the progress of your package as it makes its way to you. Please note, standard free shipping may not have tracking option, please contact us for details.

  • We accept various payment methods, including major credit cards, PayPal, and other secure online payment options, to ensure a convenient and secure checkout process. Payment process security is covered by Shopify. 

  • We make every effort to ensure that the colours displayed on our website are as accurate as possible. However, please note that the colours may slightly vary depending on your screen's settings.

  • We currently offer unframed prints to provide you with more flexibility in choosing the perfect frame that suits your style and space. However, we are exploring the possibility of offering frames in the future to simplify the process for our customers.

  • If you need to make any changes to your order, please contact us immediately at support@seralina.co. While we strive to accommodate such requests, please note that we may not always be able to modify an order once it has been processed.

  • We typically process orders within 1-2 business days. Please note that shipping times may vary depending on your location and the shipping method chosen at checkout. Processing times may differ on busy periods and holidays.

  • any commercial use or resale inquiries, please reach out to us directly at info@seralina.co to discuss licensing and partnership opportunities.

  • We do offer wholesale pricing for bulk orders. If you are interested in purchasing a large quantity of our art prints or posters, please get in touch with us at sales@seralina.co to discuss further details and pricing options.

  • We prioritise quality and longevity, which is why we use fine art papers and archival inks for our art prints. This combination ensures durability, allowing you to enjoy your prints for years to come.

  • Our collection consists of both limited edition and open edition prints. Limited edition prints are produced in a restricted quantity, making them more exclusive and valuable, while open edition prints have no predetermined limit, allowing for wider availability.

  • Please contact us, we'd be happy to help!

  • We have a monthly sale event where a variety of artworks are discounted by at least 50%. The event begins at the start of each month and ends at 10 am GMT on the first day of the next month.